Sales, setup, warranty or a second opinion on a scan: one team answers all of it, by the channel you prefer.
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The terms every order ships with, the setup steps, and the records behind the devices. If your answer is not here, the chat and the form are one scroll down.
Two years included from delivery, serviced by the people who build the probes. Any issue in the first 30 days is answered with a replacement device; approved repairs are completed within 30 days, or six months are added to your warranty. After the warranty, labour stays free and you pay parts and shipping.
Request within 30 days of delivery. We authorise the return and send you the address first; a photo of the device’s condition is required, and the refund goes back to your original payment method within 1–3 business days after inspection.
The checkout price already includes shipping, customs clearance, duties and taxes. Orders ship within 24 hours on business days and arrive in 1–7 business days in most regions, 3–10 in others.
Install the Suresult Wireless Ultrasound app, connect to the probe’s own Wi-Fi with the password printed on the probe, and scan. Windows software and the full guide are on the setup page.
Eleven documents behind the devices; the public summaries are free to read.
FDA 510(k) K211321EU MDR quality systemEU Declaration of ConformityISO 13485:2016Health Canada MDL 107656TGA ARTG 360011ANVISAIEC 60601-1MDSAP & SDS/MSDSGlobal authorizationsEUIPO
Real scan output and app walkthroughs, unedited, by probe and by exam.
Prices are in USD; the converter shows an estimate in your currency for bank transfers.
Customers who share Suresult earn rewards; the missions and terms are on the referral page.
Orders ship from the warehouse nearest to you, duties already paid. Support and service routing are confirmed by the team after review, so write first and we will tell you where to send anything.
Circles: Suresult offices in Toronto, Hong Kong, Schwerin and San Carlos. Pins: a selection of the countries Suresult has shipped to; 137 in total. Hover or tap a circle for the address.
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We aim to respond to all inquiries within 24 hours. For urgent issues, such as warranty claims or technical support, we prioritize a faster response, often within an hour.
For order tracking, returns, or other purchase-related inquiries, please email info@suresultmed.com with your order number, and we’ll assist you promptly.
Yes. Our customer support works in multiple languages; write or chat with us in the language you prefer.
If you don’t hear back within 24 hours, please check your spam/junk folder for our reply. If you still haven’t received a response, resend your inquiry to info@suresultmed.com, and we’ll address it immediately.
Every Suresult device ships with a two-year standard warranty from the date of delivery. Parts and repair are covered, with courier pickup in eligible areas; approved repairs are completed within 30 days, and a repair that runs longer adds six months to your warranty. Extended plans are available on the warranty page.
Any issue within the first 30 days of delivery is answered with a replacement device at no cost to you.
Submit a return request within 30 days of receiving the order. We review it and send you the return address and instructions; a photo of the device’s condition is required before shipping. After inspection, the refund is processed to your original payment method within 1–3 business days.
Yes. The price you pay at checkout includes shipping, customs clearance, duties and applicable taxes. Orders ship within 24 hours on business days and arrive in 1–7 business days in most regions, 3–10 in others.
Install the Suresult Wireless Ultrasound app from the App Store or Google Play; Windows software is on the quick user guide page. The probe broadcasts its own Wi-Fi network; connect to it with the lowercase password printed on the probe, then open the app.
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