Contact Us
Contact Information
Phone & WhatsApp: +1 747 777 6278
Email: [email protected]
Return Service: Return address will be provided after authorization.
Business Address & Customer Support: Room 602, 6/F, Kai Yue Commercial Building, No. 2C Argyle Street, Mong Kok, Kowloon, Hong Kong
Regional Service: Service routing is assigned after support review.
Regional Service: Service routing is assigned after support review.
Return Service: Return address will be provided after authorization.
Questions? We are Online Chat with a Specialist
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Do you need help finding a solution or choosing the right scanner for your practice? We're here to help.
Questions? We are Online Chat with a Specialist
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10/14 mHz linear probe is great. High resolution for small vessels in pediatrics. View within a depth of less than 1cm is still very clear. Easier now to access veins or arteries in very small infants. So used it today on a 2.8kg new born and the resolution was great. And i was just on my android p30 phone. I have not yet used it on the ipad.
Excelente servicio por parte de la empresa y los trabajadores, si hubo algún detalle fue en la entrega pero ya en mi país me imagino que por cosas de aduana y asi, pero me comuniqué con la empresa y ellos se comunicaron con paquetería y al día siguiente me llegó mi paquete, el producto es como me lo imaginé me fascinó el detalle de personalización, lo he probado muy poco pero es lo que viene en las descripciones muy buen producto.
Estoy contento con el producto. Se ve de buena calidad. Estoy en las pruebas y aprendiendo a usarlo. Ojalá todo salga bien. La comunicación fue buena; me ayudaron bien desde el principio. Muchas gracias.
The ultrasound is awesome. As a seller and physician working in different places, the portability and image quality of this device was incredible for me. It is easy to start using it and you rapidly become familiar with using the ultrasound as a part of your physical exam. I'll be an ongoing client for now on. Thanks
FAQ
Have questions about reaching out? Learn how to connect with our 24/7 support team, what to expect, and how we’re here to assist you every step of the way.
What is the typical response time for inquiries?
We aim to respond to all inquiries within 24 hours. For urgent issues, such as warranty claims or technical support, we prioritize a faster response, often within an hour.
Can I schedule a video call for technical assistance?
Yes, we offer video call support for troubleshooting and guidance. Email us at [email protected] to schedule a session at a time that works for you.
Who should I contact for order-related questions, such as tracking or returns?
For order tracking, returns, or other purchase-related inquiries, please email [email protected] with your order number, and we’ll assist you promptly.
Do you offer support in languages other than English?
Currently, our primary support language is English. However, we’re happy to assist using translation tools if needed—please let us know your preferred language when you reach out.
What should I do if I don’t receive a response to my inquiry?
If you don’t hear back within 24 hours, please check your spam/junk folder for our reply. If you still haven’t received a response, resend your inquiry to [email protected], and we’ll address it immediately.
