Suresult Support Promise
Warranty Policy

At Suresult, we stand behind the quality of our products and provide reliable support to help keep your device working with confidence.

  • 1-Year standard included
    Every Suresult device ships with standard coverage from the date of delivery.
  • 30-day repair commitment
    Approved warranty repairs completed within 30 calendar days after service intake.
  • +6 months if a repair runs late
    Approved repairs longer than 30 days extend your warranty by an additional 6 months.
  • 24/7 expert help
    Online chat, video call, or email, around the clock.
  • Backup device support
    A spare or loaner device can cover the repair period so your workflow does not stop.
Plan comparison

Choose the Coverage Level That Fits Your Workflow

Compare the standard warranty with our extended plans and extra protection benefits. Extended plans add longer coverage, faster support, and stronger protection for mission-critical use.

Included

Standard Warranty

Included
1 year · from date of delivery

Every Suresult device comes with a standard 1-year warranty starting from the date of delivery, covering defects in materials and workmanship under normal use.

  • Remote technical support
  • One-way shipping to our repair center
  • One-way shipping after a warranty repair
  • Coverage for qualifying material and workmanship defects under normal use
Extended

2-Year Extended Warranty

$195.00
Additional 2 years
  • All Standard Warranty benefits
  • Two-way repair shipping covered by Suresult in eligible pickup areas
  • Priority support and exclusive benefits
Maximum

3-Year Extra Protection

$375.00
Additional 3 years
  • All Extended Warranty benefits
  • Instant loaner or replacement scanner support in case of issues
  • Best option for teams that cannot afford downtime
Repair & continuity promise

Repair Support Built Around Your Clinical Workflow

If a warranty repair is required, Suresult can provide backup device support during the repair period so your diagnostic workflow does not need to stop while your device is being serviced.

Backup device support

We can arrange a spare or loaner device when repair downtime may interrupt your daily workflow.

Repair completed within 30 days

Suresult commits to completing approved warranty repairs within 30 calendar days after service intake.

6 extra months if delayed

If the repair takes longer than 30 days, Suresult will extend your warranty by an additional 6 months.

Extended warranty shipping benefit: if you purchased a 2-year or 3-year extended warranty plan, Suresult covers the repair shipping cost for eligible warranty claims in supported pickup areas.

Pickup Service Area Checker

Enter your location to check whether courier pickup can be arranged for warranty repair service.

Service pre-check Complete all fields to check courier pickup availability. Most countries are supported; Russia, Ukraine, and Pakistan are currently outside the pickup network.

After claim approval, eligible service areas can normally receive courier pickup arrangement within 24 hours.

Beyond the repair

Assurance and Ongoing Care

Coverage that starts on day one and continues after the standard term ends.

First Month Assurance

If your device experiences any issue within the first 30 days of delivery, we will promptly send a replacement device at no cost to you, helping minimize downtime.

To initiate this process, contact us with your order details and a description of the issue.

Post-Warranty Care

After your warranty expires, Suresult offers post-warranty repair services. Labor for repairs is free; you only pay for parts and two-way shipping costs.

This gives long-term device owners a clear path for continued service after coverage ends.

24/7 Expert Help

Our team is available around the clock to assist you through online chat, video call, or email. We are here to provide the support you need when you need it.

[email protected]

Claims process

Warranty Claims Process

Four steps from first contact to a repaired device back in your hands.

  1. 01
    Contact support Email your order details and issue description to [email protected].
  2. 02
    Receive guidance Our team will help troubleshoot and confirm the next step.
  3. 03
    Confirm pickup or return instructions If service is required, we will confirm whether courier pickup is available for your location or provide return instructions.
  4. 04
    Repair, return, and continuity support We arrange repair service, return shipment, and backup device support when applicable.

Returns: devices must be returned in accordance with our Return & Exchange Policy.

What is not covered

Limitations

This warranty is designed to cover qualifying defects in materials and workmanship under normal use. It does not cover:

Misuse or neglect

Damage due to misuse, neglect, or unauthorized modifications.

Accidents

Issues caused by drops, liquid exposure, improper storage, or other accidents.

Wear and cosmetic damage

Normal wear and tear or cosmetic damage that does not affect functionality.

Warranty support

Questions or Warranty Claims

For questions about your warranty or to initiate a claim, please contact Suresult with your order information and a description of the issue.

1-Year standard included · Extended +2 years $195 · Extended +3 years $375 · 30-day repair commitment · 24/7 expert help

[email protected]+1 747 777 6278suresultmed.com

All interpretations and final decisions regarding this Warranty Policy are at the sole discretion of Suresult.