Suresult · Support Center

How can we help?

Setup guides, compliance records, warranty terms, shipping and tax details, returns, and a direct line to our team — collected in one place.

9 support pages

  • Duties & customs included
  • 30-day returns
  • FDA 510(k) K211985
  • 24/7 support
What every order includes

The terms behind the purchase

Delivered duties paid

The price at checkout already includes shipping, customs clearance, duties and applicable taxes. Nothing further is owed on arrival.

Shipping & tax terms →

30-day worry-free trial

Return within 30 days of delivery. Reasonable setup and evaluation during that window is expected, not held against you.

Return & exchange policy →

Warranty that answers back

Repair support with pickup service. If an approved repair runs past 30 days, six additional months of warranty are added.

Warranty terms →

Documented compliance

FDA 510(k) K211985, ISO 13485, IEC 60601-1, Health Canada, TGA and more — each record downloadable in full.

Certifications & compliance →
Still looking

Talk to someone who scans

Tell us the model you are weighing, the exams you run, or the order you need help with. Urgent issues usually get an answer within the hour.