Política de devoluciones y cambios de Suresult
Suresult Support Policy
Política de cambios y devoluciones
Suresult provides a clear 30-day return option so buyers can request review, receive return authorization, and submit product condition evidence before sending a device back.
30-Day Request Window
Return requests can be submitted within 30 days of receiving the order.
Authorization First
Our team reviews your request and provides the designated return address and instructions.
Condition Photo Required
A clear current product image helps confirm that the probe is clean, complete, and in good condition.
Inspection Before Refund
Refund approval is confirmed after the returned product is received and inspected.
How the Return Process Works
Please submit the request before shipping anything back. This prevents delays and ensures the return is routed to the correct designated location.
01
Submit Your Request
Provide your order number, purchase date, name, return address, and a current product photo.
02
Receive Authorization
After review, Suresult will issue return authorization and send the designated return address with shipping instructions.
03
Inspection & Refund Review
Once received, the returned device is inspected before refund or exchange approval is confirmed by email.
Request a Return or Exchange
Use this form to start the return review. The uploaded image should clearly show that the probe and visible accessories are in good condition.
- Order number and purchase date are required.
- Use the same name and email connected to the order when possible.
- Upload a clear product photo before submitting.
- Do not ship the product before return authorization is issued.
Policy Details
Elegibilidad y proceso de devolución
Puede solicitar una devolución en los 30 días siguientes a la recepción de su pedido.
To begin, submit the return request form on this page or contact our customer team at info@suresultmed.com con su número de pedido y una breve explicación de su solicitud.
Una vez aprobada, emitiremos una autorización de devolución y le proporcionaremos la dirección de devolución designada junto con las instrucciones de envío.
Product Condition Requirements
Products must be returned in clean, complete, and functional condition, with original packaging and included accessories when applicable.
Reasonable setup or evaluation during the 30-day period is accepted, provided the device is returned without damage, missing parts, or signs of improper handling.
Se requiere un recibo o prueba de compra para todas las devoluciones.
Return Shipping
Returns must be shipped within 3 days of receiving return authorization from our customer team.
Customers are responsible for return shipping costs unless otherwise confirmed by Suresult in writing.
Suresult is not liable for items lost or damaged during transit back to us. We recommend using a trackable shipping service and protective packaging.
Proceso de reembolso
Once your return is received and inspected at our designated location, we will notify you by email regarding approval or rejection of the return.
Si se aprueba, su reembolso se procesará al método de pago original en un plazo de 1 a 3 días laborables, dependiendo de su banco o proveedor de pagos.
Any customs duties, taxes, clearance charges, and transaction or processing fees arising from the return or refund process are the responsibility of the customer.
Devoluciones fuera del plazo de 30 días
Requests to return or exchange a product after the 30-day period will be evaluated at the discretion of Suresult Support.
If accepted, a restocking fee may apply. Contact info@suresultmed.com para hablar de su situación, y le ayudaremos lo mejor que podamos.
Responsabilidades adicionales
Suresult is not responsible for delays, lost packages, or delivery failures resulting from customer modifications to the shipping address, delivery method, or carrier handling instructions.
Any return shipment that includes damaged items or missing parts due to customer handling may be rejected and returned to the sender at the customer’s expense.
Final Policy Note: All interpretations and final decisions regarding this Return & Exchange Policy are at the sole discretion of Suresult.
Suresult Support
Questions About a Return?
Submit the return request form on this page, or contact our customer team with your order number and a brief explanation of your request. Please wait for return authorization before shipping anything back.
30-Day Request Window · Ship Within 3 Days of Authorization · Refund After Inspection
